Twenty years of earning trust, one careful judgment at a time.
Adrian's career started on the phones - inbound support for a U.S. satellite provider out of Manila in 2004 - and moved, role by role, toward the work of deciding what "good service" actually looks like. He supervised, then trained supervisors, then carried a revenue book for Microsoft in Singapore, then started auditing the auditors.
Since 2021 he has served as an Independent Quality Evaluator on Meta's SMB programs, scoring external vendor QA teams across the APAC region, running calibration sessions with regional stakeholders, and since 2024, owning that calibration operation end-to-end as Point of Contact. In between, he spent more than five years as a Microsoft Customer Success Account Manager and Business Development Specialist, carrying renewal and revenue targets for enterprise accounts.
He holds a degree in Banking and Finance from the Polytechnic University of the Philippines, and has spent the past year formalizing his understanding of generative AI and responsible AI governance - the discipline his next chapter needs.
Where he's created the most value
Six areas that recur across every role - not job duties, but the outcomes clients and employers have consistently gotten from having him in the room.
Quality governance & calibration
Runs end-to-end calibration operations across multiple external vendors for a Meta SMB program, aligning APAC stakeholders on evaluation standards that hold up to scrutiny.
Audit discipline
Independently scores external Quality Analysts' evaluations for accuracy and adherence - the kind of objective, defensible review that regional Trust & Safety teams rely on.
Renewals & retention
Carried a revenue-bearing book of Microsoft enterprise accounts for nearly five years, leading win-back conversations that protected recurring revenue under real churn pressure.
Commercial development
Represented Microsoft Cloud as a Business Development Specialist, carrying individual sales targets and moving Azure and Microsoft 365 opportunities through to close.
People leadership
Has supervised, coached, and onboarded frontline teams of up to 20 - from telesales floors in Singapore to technical support teams in Manila - with a track record of developing underperformers, not just managing them out.
AI-literate governance
Certified across generative AI, LLMs, and responsible AI in 2026 - bringing that literacy directly into quality and risk frameworks rather than treating it as a separate initiative.
Trust is the product, not a byproduct.
In quality governance, credibility only exists if the process behind a score is airtight. That's the standard Adrian holds himself to - and the reason stakeholders keep bringing him into the room when something needs to be gotten right.
What colleagues and managers have said, across two decades
"Adrian's key strengths are his audit discipline and quality governance. He conducts structured audits... and provides objective, actionable feedback that improves performance and consistency."
"Adrian has evident potential as a leader, showing great commitment and efficiency. He has been one of our most punctual employees and was appointed to participate and spearhead pioneering projects for the department."
"He had shown much enthusiasm in his area of work and always brings the best results to the respective department... a tremendous asset who is capable to bring the company to greater heights."
Considering him for a quality or customer leadership role?
Open to conversations about senior quality governance, operations, and customer success leadership roles, including sales and business development, built on nearly five years carrying Microsoft renewal and revenue targets - in Singapore, the Philippines, Australia, New Zealand, or the wider APAC region.